What is the Mothercare returns policy?

Retail Store Return Policies, Mothercare, and Customer Loyalty

In case you are unfamiliar with Mothercare, they are a leading world retailer of products geared towards expectant mothers, infants and young children. Based in the United Kingdom, they carry a vast array of products, everything from stylish maternity clothes to nursery furniture to pushchairs and prams. They carry bedding, toys, car seats and carriers as well as everyday baby necessities such as food, clothing and diapers. The list goes on.

Articles can be purchased either physically, in-store if there is one in the neighborhood, or online, where they are delivered by international or standard delivery, with a click and collect option for residents of the United Kingdom. There are brick and mortar stores located in thirty-eight countries outside of the U.K., and they include the Ukraine, countries within Eastern and Central Europe, as well as Africa and the Middle East.

Mothercare enjoys a phenomenal track record, with a ninety-seven percent rate of customers claiming they would be willing to be return shoppers. Their impressive following is due to a diverse selection of quality products as well as their comprehensive customer service, which aims at delivering the utmost level of satisfaction.


In retail,a store’s returns policy is a qualifying factor in whether a customer will come back, primarily because people need to feel secure that, if they should happen to change their mind about a purchase or if the item is unsuitable in some way, they can return, or at the very least, exchange it. Mothercare’s success could quite possibly be largely attributed to this flexibility and willingness to accommodate customers, as they offer a thirty day money back guarantee on unused merchandise. This is in keeping with current industry standards. They do not cover shipping charges – this is something to keep in mind when ordering large products.

Mothercare Returns Policy

There are several retailers that offer outstanding return policies on their merchandise, with their primary goal presumably being to achieve a level of unparalleled customer loyalty. Customer loyalty is a factor that is a huge part of driving sales, current and future, and some companies that follow this logic and don’t absolutely necessitate a receipt to return items are: Staples, Costco, Bed, Bath and Beyond, Nordstrom’s and L.L. Bean. Some of these places will issue a store credit or exchange, and if the item is returned with tags intact and in its original condition, a full refund. L.L. Bean has no time limits as to when you may return the item, whereas Nordstrom’s will give you ninety days to return an off-the-rack item with the original packing slip or receipt, and tags attached. Nordstrom’s and L.L.Bean offer refund by mail and if this should happen to be case, Nordstroms’s will pay for the return shipping. While Costco does not do returns by mail, it will arrange to pick up items that are too heavy to transport.


All the stores mentioned above generally have no time limits to return a purchase, with some exceptions to certain electronics, jewellery, evening dresses, etc., but they still accommodate the consumer very generously, with either a store credit or exchange. L.L. Bean is particularly driven to promote customer satisfaction as its return policy page states that customer satisfaction is their top priority and makes no specifications about merchandise being in its original condition. While most retailers will have certain specifications about products being returned, they still have no time limits to return them. Some stores with this type of policy include: Macy’s, J.C. Penney’s, Staples, Kohl’s, and Zappo’s, an online retailer. Victoria’s Secret, the popular women’s lingerie store, allows ninety days for an at store only return or exchange. H & M fashion retailer requires valid photo identification after thirty days or without a receipt for a store credit. Cosmetic and skincare retailer, Sephora has a thirty day money back guarantee with receipt or if a customer’s record of purchase is found within their electronic system. Otberwise, they will issue an exchange or store credit.

Mothercare Complaints

Conversely, some stores have a much shorter return window. Forever 21 gives customers twenty one days to return purchases of fashion apparel with receipt. Barnes and Noble, a bookstore, has a window of fourteen days.


An industry standard is a thirty day money-back guarantee with receipt for large department stores such as Walmart, Sears and Kmart. Some return policies are surprisingly generous to the consumer and require the retailer to effectively absorb or deflect loss. Policies are determined largely by a store’s range of inventory, or variety of products being offered and other operating factors.

Establishing a returns policy that is perceived as being fair by consumers and yet financially feasible to a retailer can be a delicate balancing act, since there are advantages and disadvantages to being generous. With its merchandise returns policy, Mothercare has been able to achieve a level of balance needed to promote consumer loyalty, while maintaining a thriving, successful, global business.

Mothercare contact number

For anyone wishing to get in touch with the Mothercare customer services for any official or commercial reason; there are several avenues provided for that. The most convenient medium to reach Mothercare UK may be through the official Mothercare helpline, but other media such as postage services, email and website prompt provide for more formal means of communication.

Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.

If you would prefer to call Mothercare directly, here are some of the departments you may wish to contact.

Mothercare DepartmentContact Number
Mothercare Head Office0344 875 5222
Mothercare Customer Services0344 875 5222
Mothercare Merryhill0344 875 5222
Mothercare Bluewater0344 875 5222
Mothercare Edmonton0344 875 5222
Mothercare Ipswich0344 875 5222
Mothercare Orders0344 875 5222
Mothercare Complaints0344 875 5222
Mothercare delivery0344 875 5222
Mothercare Hull0344 875 5222
Mothercare Hull0344 875 5222
Mothercare Portmouth0344 875 5222
Mothercare Ancoats0344 875 5222
Mothercare Baby Plan0344 875 5222
Mothercare returns0344 875 5222

The business is a huge online franchise with numerous conventional stalls spread throughout the country. The business has a diverse assortment of goods and services exposing it to the constant need to provide a large multitude of clients and affiliate partners with reassuring customer services. There could be a significant possibility for any of the described parties to pose questions to Mothercare. Fortunately, this business has made adequate provisions to allow such questions to be posed to its helpline. It has also made adequate preparations to pose such queries. Consequently, the business addresses the concerns of all the parties wishing to resolve any commercial misunderstandings, those seeking redress in the services provided to them, those who desire after-sale services and those wishing to relay messages of discontent. The whole purpose of opening up such avenues of communication is to cultivate trust and loyalty in customers by portraying integrity and honesty.
Clients are advised to return faulty items purchased in stores. The easiest means to do that at the earliest detection of any manufacturing faults. In the event such faults are detected within the first thirty days of purchase, one is guaranteed of replacement of the item or a full refund. However, clients are still entitled to a repair of the faulty item or replacement as long as no evidence of negligent handling or damage is offered against such a complainant. One could also opt to get in touch with the nearest Mothercare store if the items are too big or too many to be returned without any complications. The Mothercare phone number to call is 0344 875 5222. All the defective items sold by Mothercare can be returned although claiming the same guarantee would require an alternative but equally reasonable procedure. A simple call to the Mothercare contact number would suffice though there are other set means to claim guarantees in more formally like email and postage services.
To follow up on cancelled orders, one could contact the Mothercare customer service via phone number 0344 875 5222 or email them by clicking on the provided hyperlinks on their official website. They offer prompt feedback on why an order could have been cancelled and quickly remedy any possible complications.
The head offices of Mothercare are always available to respond to any written correspondence. Persons or parties with burning issues that they prefer to be categorized as formal can reach the head office in writing via the postal address
Mothercare ELC
Cherry Tree Road
Unsubscribe from receiving any Mothercare emails and opt out of the various educative and all informative communication avenues offered in email by clicking on the unsubscribe button at the bottom of any such email. However, if folks prefer viewing some email categories from others, they can customize their subscription. Users then get to decide which of the business correspondence suits them and which do not by visiting the business’ website and choosing which email categories to receive or spam out.
For those facing issues with the orders they paid for via PayPal, the business recommends that users click on the ‘contact us’ link on their official website and communicate with any customer service agent online.
The business has been going through a cumbersome search for means that they could use to recover goods already sent to the wrong addresses. Clients sometimes submit their details inaccurately by merely failing to be careful. The business’ phone and email lines remain open all day every business days and serviced by concerned customer service staff. However, the business asserts it does not accept liability for mistakes made by their clients. Changing personal addresses registered in the business database is possible. However, changing the destination of an item that has already been taken to a courier service is close to impossible. On the brighter side, one can track an order to the very second it is delivered. However, achieving such an exciting task would require adequate assistance from the customer service department.
In case an item is supposed to arrive in bits but not all arrive on the same day within a stipulated lead period, the business recommends that clients wait for another two working days. Where possible, it would help to contact Mothercare customer service via email the same day to ensure that the sales department follows up to prevent farther delay within those two business days.

Mothercare Opening Hours

DayOpening Hours
8am - 6pm
8am - 6pm
8am - 6pm
8am - 6pm
8am - 6pm

Mothercare Head Office contact postal address

Cherry Tree Road
WD24 6SH

Mothercare website

http://mothercare.comClick to replace anchor text

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